Privacy policy
This policy explains what data Eriksen Labs handles, and what it does not. It covers our Atlassian Marketplace apps and this website.
Who we are
Eriksen ENK, trading as Eriksen Labs, registered in Norway under organisation number 937 027 834. We are the data controller for the limited processing described below.
Contact: support@eriksenlabs.com
Mermaid Studio for Confluence
The app collects no data and transmits nothing to us. This is a design decision, not a policy promise, and it can be verified:
- The app requests no Atlassian permission scopes. You can confirm this on the install screen — it has no access to your Confluence content, users, or spaces.
- Diagrams are rendered entirely in your browser. Diagram text is never sent anywhere for processing.
- Your diagram content is stored by Atlassian as part of the Confluence page it lives on. We never receive, store, or have access to it.
- We operate no servers that receive app data. There is no backend to breach.
- The app sets no cookies and contains no analytics, tracking, or third-party scripts.
Atlassian's handling of your Confluence content is governed by Atlassian's privacy policy.
This website
This site is static and sets no cookies. It is hosted on Cloudflare Pages. Cloudflare processes technical information such as IP addresses in server logs to deliver the site and protect against abuse, acting as our processor. We use no analytics on this site.
Email support
If you email us, we receive your address and whatever you choose to include. Our mail is hosted by Zoho, acting as our processor. We use support correspondence only to answer your question, and keep it for up to 24 months so we can follow up on recurring issues. We do not use it for marketing, and we do not sell or share it.
The legal basis is our legitimate interest in providing support for software you use.
Your rights
Under the GDPR you can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or object to our use of it. In practice this only ever concerns support correspondence, because that is the only personal data we hold.
Email support@eriksenlabs.com and we will respond within 30 days. If you are unhappy with our response you can complain to the Norwegian Data Protection Authority (Datatilsynet).
Changes
If this policy changes we will update the date at the top. Material changes affecting app behaviour will also be noted in the app's release notes on the Atlassian Marketplace.